World-Class Performance through Competency Management
In accordance with cGxP regulations, ISO standards, and OSHA regulations, organizations must ensure that personnel performing various duties have the appropriate education, training, and experience to perform those duties. In order to document and demonstrate that the requirements are being met, those organizations must also keep training records. Appropriate training facilitates worker productivity, provides assurance to the company that workers are aligned with corporate practices and procedures, and reduces costly human errors that can result in operational interruptions or even loss of life. Proactive training plans can also enhance a worker’s perception about the corporation, helping companies with employee retention.
Ensuring your staff have the proper skills and competencies to consistently perform the tasks required of them is sometimes a daunting challenge. Managing and tracking individual skill levels in regulated environments is a continuous process. World-class organizations use competencies to articulate and leverage exceptional organizational performance. From a value-added perspective, competency-based management systems enable the realization of business strategy and provide a distinctive, enduring advantage for the organization.
Best Practices for Competency Management
- Integrate competencies into training and development programs.
- Assess and build team competencies.
- Reengineer performance management processes with competencies that account for the highest performance variance.
- Determine the return-on-investment or economic value of competency initiatives.
- Implement competency-based organizational transformation and change strategies.
- Assess and develop leadership competencies.
- Recruit and select top performers.
- Implement succession planning and executive development processes.
- Strengthen functional or technical competencies.
- Link individual or team-based competencies with core competencies and strategic intent.
- Design and implement a comprehensive competency-based system architecture and process.
