Incident Management
No matter what market sector your organization or company falls in, one of the crucial compliance areas that horizontally affects your company is incident management. Events or accidents resulting in injuries and illnesses, especially those resulting in loss of life, extended medical treatment, and lost-time from work, can hamper productivity and impact the bottom line. The impacts can be far reaching, not only from financial impacts due to fines, medical expenditures, and possible legal actions, but also from reputational impacts, lower employee morale and potential disruptions in production.
The Occupational Safety and Health Administration requires U.S. employers to maintain accurate records and make periodic reports on work-related deaths, and recordable injuries and illnesses. The quality of these is of paramount importance for anyone who uses the resulting data. Problems with consistency, accuracy or completeness can compromise the data and reduce the quality of the decisions made on the basis of those data.
Amadeus’ web-based eQCM can assist organizations in reducing profit losses due to unmanaged incidents and inadequate follow-up. Through the configurable workflow engine, organizations can easily model their incident reporting, investigation, treatment, and corrective action processes within the organization. The manager is also able to easily create your company’s first report forms in the system—without programming or knowledge of complex reporting technologies, allow appropriate oversight with approval and review sequences, and provide configurable notifications that provide the critical information to the right people without jeopardizing privacy requirements. With the Processes-In-Control dashboard, the managers can see the status of current processes, identify bottlenecks and review critical indicators in order to optimize process performance.
The eQCM added value
- Enables managers to configure incident workflows with forms, notifications, and assignment rules easily without IT or Amadeus intervention.
- Shares information between processes enabling the flow of information to be seamless and delivering a more realistic process approach.
- Fosters collaboration and allows managers to visualize and monitor all quality and compliance processes as a unified system by connecting departments and personnel with appropriate data and processes.
- Provides advanced reporting and dashboards for all critical business processes and delivers timely information that you can act upon to ensure sustainable compliance and improve compliance business performance.
Amadeus automates processes to improve efficiency. Processes include:
- Incident Reporting (accidents, illnesses)
- Investigations (can be included in incident reporting process)
- Claims management
- Corrective and preventive action
- Treatment and Follow-up
- Ergonomic injuries
- Event reporting (spills, ruptures, etc.)
- Equipment failures and malfunctions
